An IT Support Hire Secured Before a Competitor Could Move

Case Studies

Case Study 06 · Enterprise IT

A hard to fill support role, secured before a competitor could.

The problem

A multinational SaaS provider had been struggling to hire an IT Support Analyst in Basingstoke. The role needed first and second line experience plus someone happy to be on site five days a week, and that combination narrowed the field for every route they tried.

The outcome

Seven profiles submitted, six first interviews, and their preferred candidate secured quickly before a competitor could move on him. Filled in 42 days.

7Profiles Submitted
6First Interviews
1Analyst Hired
42dTime to Hire

A multinational SaaS provider had been struggling to hire an IT Support Analyst for their team in Basingstoke. The role needed first and second line support experience and someone happy to be on site five days a week, and that combination had narrowed the field for every other route they had tried.

They engaged AG Talent exclusively. Seven profiles submitted, six first interviews, and their preferred candidate secured quickly before a competitor could move on them. Filled in forty two days.

ClientMultinational SaaS Provider
LocationBasingstoke, On Site
Requirement1st and 2nd Line Support
EngagementPermanent, Exclusive
Feedback From the Head of Enterprise IT

Arjun helped us fill an important role in our IT support team. We had struggled to find good candidates from other sources but Arjun was able to provide two good candidates within a short period of having him engaged. He also helped us to secure our preferred candidate in a timely manner to avoid us losing him to competitors.

Head of Enterprise IT, Multinational SaaS Provider

Questions this search answers

Do you recruit outside software engineering?

Software engineering is my specialism, but I take on other roles for the clients I work with. This was an IT Support Analyst role covering first and second line support, on site five days a week.

How do you stop a preferred candidate being lost to a competitor?

Keep the candidate close and move at the speed the market demands. Here the client’s preferred candidate was secured before a competitor could move on him.

What did the search produce?

Seven profiles, six first interviews and one hire, in 42 days, on an exclusive basis.

Hiring something similar?

Tell me what you are trying to hire and I will tell you honestly whether I can help, and what it will take.

Book a call

Arjun Gillard, Founder, AG Talent
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